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Refund and Cancellation
Policy

Effective Date: 01/01/2026

This Refund and Cancellation Policy (“Policy”) governs all payments, cancellations, rescheduling, and refund requests made through Verbilink Learning Hub (“Company”, “we”, “us”, or “our”) via https://www.verbilink.com/ (the “Website”).

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By purchasing any of our services, you agree to this Policy.

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1. General Policy Statement

We are committed to fair and transparent transactions while protecting the rights of students, parents, teachers (independent contractors), and the Company.

Refunds and cancellations are subject to:

  • The type of program purchased

  • Timing of the cancellation request

  • Attendance records

  • Compliance with this Policy

All refund decisions shall comply with applicable Philippine consumer protection laws.

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2. Types of Services Covered

This Policy applies to:

  • Live one-on-one ESL classes

  • Group classes

  • Specialized ESL programs

  • Pre-recorded or digital courses

  • Class packages and subscription plans

 

3. Student-Initiated Cancellations

3.1 Cancellation with Advance Notice

Students may cancel or reschedule a live class at least 24 hours before the scheduled start time.

If proper notice is given:

  • The session will be credited back to the student’s account; or

  • The session may be rescheduled without penalty.

3.2 Late Cancellation

If cancellation is made less than 24 hours before the scheduled class:

  • The session may be considered completed;

  • The session fee may be forfeited;

  • No refund will be issued.

Exceptions may be granted in cases of verified emergencies at the sole discretion of the Company.

3.3 No-Show Policy

If a student fails to attend a scheduled class without prior notice:

  • The session will be marked as completed;

  • No refund or credit will be provided.

 

4. Teacher-Initiated Cancellations

If a teacher (independent contractor) cancels:

  • The student may reschedule at no cost; or

  • The session will be credited back to the student’s account; or

  • A refund may be issued upon request.

Repeated teacher cancellations will be reviewed internally to maintain service quality.

 

5. Package Plans and Subscriptions

5.1 Unused Sessions

Refunds for unused sessions in a prepaid package may be requested provided:

  • The request is made within 7–14 days from purchase; and

  • No more than 50% of sessions have been used.

Approved refunds may be subject to:

  • Administrative fees

  • Payment gateway processing fees

  • Deduction of sessions already used at regular (non-discounted) rates

5.2 Subscription Plans

For recurring subscriptions:

  • Users may cancel at any time before the next billing cycle.

  • Cancellation prevents future charges.

  • Payments already processed for the current billing period are generally non-refundable.

 

6. Digital Courses and Downloadable Materials

Due to the nature of digital content:

  • Once access has been granted or materials downloaded,

  • Fees are generally non-refundable,

unless required by law or in cases of technical failure preventing access.

 

7. Promotional Offers and Discounts

Refunds for discounted or promotional packages:

  • Will be calculated based on the actual discounted price paid;

  • May be adjusted if cancellation voids promotional eligibility.

Free trial classes are non-refundable.

 

8. Payment Gateways and Processing Fees

Payments are processed through third-party providers including:

  • Stripe

  • PayPal

  • Wise

  • Dragonpay

Refunds will be issued through the original payment method whenever possible.

Please note:

  • Payment gateway processing fees may be non-refundable.

  • Refund timelines depend on the policies of the respective payment provider.

  • The Company is not responsible for delays caused by third-party payment processors.

 

9. Processing of Refunds

Approved refunds will be processed within 15-30 business days from approval.

Actual receipt of funds depends on:

  • Banking institutions

  • Card issuers

  • Payment providers

We reserve the right to request documentation before approving refunds (e.g., proof of emergency).

 

10. Non-Refundable Circumstances

Refunds will not be granted in cases including but not limited to:

  • Violation of Terms and Conditions

  • Abuse of cancellation privileges

  • Repeated no-shows

  • Account suspension due to misconduct

  • Dissatisfaction based solely on personal preference after substantial use of services

 

11. Force Majeure

The Company shall not be liable for failure to provide services due to:

  • Natural disasters

  • Power outages

  • Internet disruptions

  • Government restrictions

  • Events beyond reasonable control

In such cases, reasonable efforts will be made to reschedule sessions.

 

12. Right to Modify Policy

We reserve the right to amend this Policy at any time. Updates will be posted on the Website with a revised effective date.

Continued use of services constitutes acceptance of any updated Policy.

 

13. Contact Information

For refund or cancellation requests, contact:

Verbilink Learning Hub

JB 146, Km.4, Pico, La trinidad, Benguet, Philippines 2601
Email: admin@verbilink.com
Website: https://www.verbilink.com/

All refund requests must be submitted in writing.

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