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Privacy Policy

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Effective Date: 01/01/2026

Verbilink Learning Hub (“Company”, “we”, “us”, or “our”) respects your right to privacy and is committed to protecting your personal data in compliance with the Data Privacy Act of 2012 (RA 10173) and applicable regulations.

This Privacy Policy explains how we collect, use, process, store, disclose, and protect personal data in connection with your use of our website https://www.verbilink.com/ (the “Website”) and our ESL services.

By using our Website and purchasing our services, you consent to the processing of your personal data in accordance with this Policy.

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1. Personal Information We Collect

In connection with payments, cancellations, refunds, and class scheduling, we may collect the following personal data:

1.1 Identification and Contact Information

  • Full name

  • Email address

  • Contact number

  • Billing address

  • Parent or guardian information (for minors)

1.2 Account and Service Information

  • Class bookings and schedules

  • Attendance records

  • Cancellation and rescheduling history

  • Subscription and package details

  • Digital course access records

  • Transaction history

1.3 Payment Information

Payments are processed through third-party providers including:

  • Stripe

  • PayPal

  • Wise

  • Dragonpay

We do not store complete credit card or banking details. Payment information is processed securely by the respective payment gateway.

1.4 Refund Documentation

If you request a refund (e.g., due to emergency), we may collect supporting documents necessary to evaluate your request.

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2. Purpose of Processing

We process personal data for legitimate business purposes, including:

  • Managing class bookings and attendance

  • Processing payments and issuing refunds

  • Administering subscription plans and packages

  • Evaluating cancellation requests

  • Communicating service updates

  • Responding to inquiries and written refund requests

  • Enforcing our Terms and Policies

  • Complying with legal and regulatory obligations

We only process personal data that is necessary, proportionate, and relevant to these purposes.

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3. Legal Basis for Processing

Under the Data Privacy Act, we process personal data based on:

  • Your consent

  • Fulfillment of contractual obligations

  • Compliance with legal obligations

  • Protection of legitimate business interests

  • Establishment, exercise, or defense of legal claims

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4. Sharing and Disclosure of Data

We may share personal data with:

  • Independent contractor teachers (for scheduling and class delivery purposes only)

  • Payment gateway providers (for payment processing and refunds)

  • Banking institutions and card issuers (for refund processing)

  • Government authorities, when legally required

We do not sell or rent personal data to third parties.

All third-party service providers are required to implement reasonable data protection measures.

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5. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill contractual obligations

  • Resolve disputes

  • Process refunds

  • Maintain financial records

  • Comply with legal requirements

When personal data is no longer required, it will be securely deleted or anonymized.

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6. Data Security Measures

We implement reasonable and appropriate organizational, physical, and technical security measures to protect personal data against:

  • Unauthorized access

  • Accidental disclosure

  • Alteration

  • Loss or destruction

Access to personal data is restricted to authorized personnel and independent contractors who require it to perform their duties.

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7. Your Rights Under the Data Privacy Act

Under RA 10173, you have the right to:

  • Be informed about the collection and processing of your data

  • Access your personal data

  • Object to processing

  • Correct inaccurate or incomplete data

  • Request erasure or blocking of data (subject to legal limitations)

  • File a complaint with the National Privacy Commission (NPC)

Requests may be submitted in writing to the contact details below.

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8. Data of Minors

For students under 18 years old:

  • Personal data must be provided by a parent or legal guardian;

  • Parents/guardians consent to processing on behalf of the minor;

  • We take reasonable steps to ensure appropriate handling of children’s data.

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9. Cross-Border Data Transfers

Some payment processors and service providers may store or process data outside the Philippines. In such cases, we ensure that appropriate safeguards consistent with the Data Privacy Act are in place.

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10. Policy Updates

We may update this Privacy Policy from time to time. The revised version will be posted on the Website with an updated effective date.

Continued use of our services constitutes acceptance of the updated Policy.

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11. Contact Information

For privacy-related inquiries, data access requests, or concerns:

Verbilink Learning Hub
JB 146, Km.4, Pico, La Trinidad, Benguet, Philippines 2601
Email: admin@verbilink.com
Website: https://www.verbilink.com/

If you believe your data privacy rights have been violated, you may file a complaint with the National Privacy Commission of the Philippines.

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